DUYA wants to show some love to our DUYA families! In August 2022, we launched our first customer loyalty program. This program will offer rewards and specials incentives as a way to attract and retain customers. Parents will essentially earn points based on their attendance, engagement, and interaction with DUYA. These points will be redeemable for varying rewards at the end of each quarter.
Eligibility: All parents who have children enrolled in DUYA with active student membership status. This includes online and in-person enrollment.
Points System: Points will be given for attending DUYA events and PTA meetings, referrals, donations, yelp reviews, and more. Parents will have the opportunity to earn up to 300 points each quarter! All points not used will reset on December 31 of each year.
1- 5 Points
- Donations (office, educational, or nutritional per entry)
- Donations (points per monetary dollar)
- Student attendance per enrichment workshop per child
- Student attendance per private tutoring workshop per child
- Follow social media accounts (Instagram, Facebook, Linkedin)
- Completing a program satisfaction survey
10 Points
- Submitting a yelp review (individual)
- Referring a friend to submit a yelp review
- Monthly membership paid on time
- Attending monthly PTA meeting
- Referring someone to our program – must state your name during enrollment meeting
15- 20 Points
- Attending annual parent orientations (August/ January)
- Attending annual parent conferences (November/May)
- Attending other events ( Christmas Party, Back to school give away, & Halloween)
Reward System: Rewards are split into 3 levels: 100 points, 200 points, and 300 points. Once you reach 100 points, you will qualify for rewards.
100 Points
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- Free homework lab-day
- Coffee or tea assortment box
- Self- care kit
*Parent’s will have the option to choose one. All awardees will be spotlighted in DUYA’s weekly and monthly newsletter.
200 Points
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- 10% off next membership payment
- 10% off next homework lab payment
- DUYA swag (pen, notepad, t-shirt, etc.)
*Parent’s will have the option to choose one. All awardees will be spotlighted in DUYA’s weekly and monthly newsletter.
300 Points
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- Free 30- minute private tutoring session
- Free pre or post diagnostic test
- DUYA swag (pen, notepad, t-shirt, etc.)
*Parent’s will have the option to choose one. All awardees will be spotlighted in DUYA’s weekly and monthly newsletter.
Reward Disbursement: Rewards will be accumulated daily, shared monthly, and points will be disbursed at the end of each quarter. The quarter dates for 2022 are listed below. Parents will be contacted on the quarter date with their point amount and the rewards available for their points. For December 31, the rewards will be distributed when DUYA resumes session in January (TBD).
Q1: March 31
Q2: June 30
Q3: September 30
Q4: December 31
Frequently Asked Questions (FAQs)
Q: If I have 100 points at the end of Quarter 4, December 31, can they roll over to the next year?
A: Your points will not roll over to the next year. Points reset at 0 on December 31 if they are not used.
Q: If I have 100 points by Quarter 2, will they roll over to Quarter 3?
A: Yes! Points can roll over to the next quarter. If you have not spent all your points in one quarter you can add them to the points earned in the next quarter.
Q: Would I receive points per family I refer?
A: Yes. Points are totaled monthly. So, if a parent refers up to 3 families that continue with enrollment, they will receive 30 points for one month.
Q: Can I make multiple donations throughout the month?
A: Of course! We would add those to your total!
Q: If I disenroll my children will I lose my points?
A: We will give you until the end of the current quarter to redeem your points. For example, if you choose to disenroll your child in February and DUYA’s quarterly date is scheduled March 31. You will have until March 31 to claim and redeem your rewards. Your points will resume to zero if the rewards are not claimed or redeemed by or before the current quarter date.
